This Privacy Policy was last updated on 29 September 2021.
1 Bill Pty Ltd (ABN 69 613 846 058) and its subsidiaries (“1bill”) is an Australian-based organisation that provides services in Australian and New Zealand. 1bill is committed to managing personal information in accordance with any applicable local privacy and data protection laws , including:
This document sets out 1bill’s policies for managing personal information (as defined under the AU Privacy Act and NZ Privacy Act), and is referred to as 1bill’s Privacy Policy.
In this Privacy Policy, "we", "us", and “our” refers to 1bill and "you" refers to any individual about whom we collect personal information.
This Privacy Policy applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information collected or submitted:
Other terms and conditions may apply to you such as our Terms and Conditions https://1bill.ai/terms-condition and the Privacy Collection Notice.
We provide services which allow you to:
as well as other related services (together, the “Services”).
In some cases, our Services allow you to compare products and apply for a number of products via the Website or 1bill app (as applicable). These products are not provided by 1bill but are instead provided by third parties (“Third Party Provider”).
The types of personal information that we collect and hold about you, and how we collect that information, will depend on the circumstances in which the information is being collected, including whether we collect the information from you as a customer or prospective customer, participating third party provider, contractor, supplier job applicant or in some other capacity.
We generally collect personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person.
Below we have described the types of information we generally collect, and the main ways we collect that information.
Information about customers and prospective customers
When you enquire about our services, access our Websites or otherwise use our Services (for example by downloading or using the 1bill app), a record is made which includes your personal information.
The type of personal information we collect will vary depending on the circumstances of collection and the kind of service you request from us, but will typically include:
To provide some of our Services, we may need to collect and hold proof of identity documents and government-related identifiers, such as drivers licence, passport and/or Medicare details, as well as sensitive information about you (such as medical or certain lifestyle information contained on your bills). This may be necessary, for example, if you wish to switch Third Party Providers, or store bills or compare quotes relating to health or certain types of insurance. We will only collect your ID documents and sensitive information with your consent.
In certain circumstances, we may collect your credit score or your credit report from a credit reporting body. This may be necessary if you choose to be informed of your credit score or choose to obtain your credit report through the Service. We will only collect your credit score from a credit reporting body with your consent.
If you decide to switch Third Party Providers over the phone, we may record your telephone call conversation with us for training and quality assurance purposes.
In some cases you may provide us with personal information which relates to another person (for example, a family member listed on a bill which is in a joint account). If you provide us with information about your partner, dependant or any other person, you must obtain that person’s permission to give us the information and inform them of our Privacy Policy (including the information in our Privacy Policy).
Information about our Third Party Providers, suppliers and business partners
1bill may collect your personal information when we do business with you (for example, if you work for one of our third-party service providers, suppliers, or other business partners).
The type of personal information that we collect will vary depending on the circumstances of collection and the purpose for which we are dealing with you, but will typically include:
Information about prospective employees/applicants
We collect personal information when recruiting personnel to join the 1bill team, such as your name, title, date of birth, gender, contact details, qualifications and work history (including references and other information included in a CV or cover letter as part of the application process). Generally, we will collect this information directly from you.
We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.
We may also collect relevant information from third party sources such as LinkedIn and other professional websites.
What happens if you don’t provide your personal information?
You can always decline to give 1bill any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested or we may not be able to do business with you effectively. If you have any concerns about personal information we have requested, please let us know.
1bill collects personal information reasonably necessary to carry out our business, to assess and manage our customer’s needs, and to provide the Services.
The purposes for which 1bill usually collects personal information depends on the nature of your interaction with us, but may include to:
We may also collect your personal information for other reasons, as permitted under the AU Privacy Act and NZ Privacy Act (for example where it is necessary as part of our, or a third party’s, statutory or public functions or because the law permits or requires us to).
1bill will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally it is not practicable for 1bill to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our Services or participate in our events, programs or activities we manage or deliver.
The purposes for which we may use and disclose your personal information will depend on the reason we are interacting with you. For example, if you have signed up to use our Services, we may disclose information about you to the Third-Party Provider. Generally, 1bill will use and disclosure your personal information for the purpose for which it collected that information, and otherwise it will use and disclose your personal information in accordance with the requirements of the AU Privacy Act and the NZ Privacy Act.
In the case that you choose to link your Google email account to your 1bill account, 1bill will use Google APIs to receive information from your Gmail account. 1bill’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Use and disclosure for administration and management
Naturally we will also use and disclose personal information for a range of administrative, management and operational purposes in ways that you would expect. This includes:
We may also use personal information to create deidentified data (which is no longer personal information). We share this deidentified data we create or otherwise collect with people we do business with such as our advertising and other business partners.
Disclosure to contractors and other service providers
We may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for call centre support, data processing, data analysis, customer satisfaction surveys, information technology services and support, payment processing, Websites and 1bill app maintenance / development, printing, archiving, mail-outs, and market research.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
To provide you with the Services, we may need to disclose your personal information to:
Business sale or corporate transaction
We may use or disclose your personal information with third parties, whether affiliated or unaffiliated, for the purpose of facilitating or implementing a transfer or sale of all or part of our assets or business or if we undergo any other kind of corporate restructure, acquisition or sale. In this context, your personal information may be transferred to another entity (or if such a sale, transfer, acquisition or corporate restructure is being contemplated by us).
Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time of collection (such as in a specific privacy collection statement or notice), or otherwise as set out in this Privacy Policy and in accordance with the requirements of the Australian Privacy Act and the NZ Privacy Act.
We generally collect personal information about you in Australia or New Zealand, depending on where you are based. However, it is likely that your personal information will be disclosed to overseas recipients including to service providers who may handle, process or store your personal information on our behalf.
For example, recipients of such information may be located in the Philippines, India and Vietnam.
We only ever disclose your personal information outside the jurisdiction it was collected where we are permitted to do so under applicable privacy laws. Generally this means we will take reasonable steps to ensure your personal information is treated securely and in accordance with applicable privacy laws.
There are other circumstances where we may disclose your personal information to an overseas recipient. For example, where you have provided your consent or we are otherwise permitted to do so under the AU Privacy Act, the NZ Privacy Act or other relevant laws.
Direct marketing
We use personal information to inform you about products and services offered by 1bill as well as products and services offered by Third Party Providers, which we think may be of interest to you. When we contact you, it may be by mail, telephone, email, SMS or social media. Information about how to opt-out of receiving marketing material from us is set out below.
If you want to know how we obtained your personal information, please contact our Privacy Officer using the details provided below.
How can you opt out of receiving direct marketing?
You can let us know at any time if you do not want the personal information we hold about you to be used or disclosed for direct marketing purposes, or you do not wish to be contacted in any of the above ways, by contacting us. In some circumstances we may need to contact you to obtain additional information, to verify your identity or to clarify your request.
You may also unsubscribe via the unsubscribe facility in an electronic message we send to you or by managing your preferences via the 1bill app if this option is made available to you.
If you opt-out of receiving marketing material from us, 1bill may still contact you in relation to its ongoing relationship with you (including in relation to the Services it is providing you with).
HOW DOES 1bill INTERACT WITH YOU VIA THE INTERNET?
Website use and cookies
You may visit our Websites without identifying yourself. If you identify yourself (for example, by submitting an inquiry or filling out a form), any personal information you provide to 1bill will be managed in accordance with this Privacy Policy.
Our Websites also use cookies. A 'cookie' is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, “click-through” information, IP address, pages you have accessed on our Websites and on third-party websites. Generally you are not identifiable from such information.
We use cookies to personalise your browsing experience (for example, by remembering your preferences and recognising you as a repeat visitor to our Websites), and to track statistics about the usage of our Website. This allows us to better understand our users and improve the layout and functionality of our Websites.
When you visit any of Websites, our system may collect information about your visit for statistical purposes, including:
If you do not wish to receive any cookies (other than those that are strictly necessary) you can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our Websites.
In some cases, we allow third-party vendors to use cookies and web beacons to provide you with information about our services and products. These technologies may be used in regard to activities like surveys, website analytics, online behavioural advertising and email campaign management. There are ways for you to opt out of third-party cookies.
To do this, you can contact us or visit youronlinechoices.com.au, which is a website that allows you to opt out of some online behavioural advertising. These services provided by third-party vendors generally operate without the collection or use of any personal information. In many cases, the information relates only to a device or is of a statistical nature, and we will not be able to identify the user.
Third-party links
Our Websites may contain links to third-party websites. 1bill is not responsible for the content or privacy practices of websites that are linked to our Websites.
These links are provided for your convenience and do not represent 1bill’s endorsement of any linked third-party website. We recommend that you review the privacy policies of these third parties (including any applicable terms and conditions) prior to providing them with your personal information.
1bill stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas).
Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed).
We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
1bill maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
We will only keep the personal information we collect about you for as long as is necessary for the purposes set out in this Privacy Policy or as required to comply with any applicable legal obligations. The retention periods we apply to personal information take account of:
We take steps to destroy or de-identify information that we no longer require or as required by an applicable law.
HOW CAN YOU ACCESS OR SEEK CORRECTION OF YOUR PERSONAL INFORMATION?
You are entitled to access your personal information held by 1bill on request. To request access to your personal information please contact our Privacy Officer using the contact details set out below.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
However, if you consider any personal information we hold about you to be inaccurate, out-of-date, incomplete, irrelevant or misleading, you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the AU Privacy Act or NZ Privacy Act (as applicable). If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
You may contact 1bill at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
You may make a complaint about privacy to the Privacy Officer at the contact details set out below.
The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are based in Australia and you are not satisfied with our response to your complaint, or you consider that 1bill may have breached the AU Privacy Act (including the Australian Privacy Principles), a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
If you are based in New Zealand and you consider that 1bill may have breached the NZ Privacy Act (including the Information Privacy Principles), a complaint may be made to the Office of the Privacy Commissioner. The Office of the Privacy Commissioner can be contacted by telephone on 0800 803 909 or by using the contact details on the website www.privacy.org.nz.
If you are outside of Australia or New Zealand, you may wish to take your complaint up with the local data protection authority in your jurisdiction.
1bill may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our Website or the ‘Updates’ (or similar) section of the 1bill app regularly to keep up to date with any changes. We also try to let you know about major changes to our Privacy Policy (for example by putting a notice up on our Website or the 1bill app).
The contact details for 1bill are:
Privacy Officer
1 Bill Pty Ltd
Phone: 1300 391 320
Email: privacy@1Bill.com
Website: www.1Bill.com
Address: Level 9, 342 Flinders Street Melbourne VIC 3000
This Privacy Policy was last updated in 29 September 2021.
